Culture & Leadership Archive

To Succeed With AI, Invest In Humans

In the future, humans and machines will work together. But banking providers first need to retrain and restaff their workforce before the benefits of AI can be realized.

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Are Your Prepared to Embrace Change, Take Risks and Disrupt Yourself?

As digital transformation in banking becomes the norm, individual and corporate success will be determined by those who embrace change, take risks and disrupt themselves.

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Three Key Strategic Questions Keeping Banking Execs Awake at Night

Financial institutions everywhere are fretting over rising interest rates and struggling to improve their CX before Amazon puts them out of business. What else?

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Just Do It: The Bank of the Future Doesn’t Use Excuses

The banking industry of tomorrow will be much different than it is today, yet most banks and credit unions struggle breaking free from the past.

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Outside the Box: Escaping the Confines of Obsolete Consumer Banking Strategies

Financial execs must ditch the tired paradigms that served as the bedrock of 20th century banking models, and break free from the mental roadblocks holding the industry back.

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How Financial Services CEOs Can Embrace Social and Lead By Example

Social media is an important communications tool for bank and credit union CEOs, providing a 'voice' to customers, employees, partners and shareholders.

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Closing the Gender Pay Gap in Banking

Four of the top ten banks in the U.S. have announced their commitment to equal pay for women. But have we gone far enough, soon enough?

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Banking’s Digital Talent Crisis: Who Will Fill the Tech Void?

Banks and credit unions can't find enough people with the digital technology skills they need. And the problem is getting worse.

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15 New C-Suite Titles for Banks and Credit Unions

Most financial institutions don't have a Chief Digital Officer, a Chief Experience Officer or a Chief Growth Officer. But that may change may soon.

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The Four C’s of Innovation

Context, culture, capability and collaboration are the four C's of innovation that are the foundation for success in a changing economy.

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New Perspectives in Banking Urgently Needed

In the fast moving banking industry, powerful fiefdoms can negatively impact growth or even the survival of a bank or credit union.

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Inside The Banker’s Brain: Five Mental Modes That Undermine Your Culture

Banks and credit unions that create exceptional experiences understand human psychology and the mindset motivating those who work in financial services.

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Bank Execs Are Misaligned On Technology and Analytics

Many executives in the banking industry aren't just out of touch with consumers and the external market. They are out of touch internally... with each other.

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The Banking Industry Can’t Keep Up With Emerging Technologies

The scale of technological change in the financial industry has exploded, making it hard for banks and credit unions to keep pace.

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Are You Too Old To Serve Millennials?

An aging workforce can affect your financial institution's competitive position. Here are five ways to attract and retain young talent.

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Digital Banking Success Requires a Cultural Shake-Up

A banking culture of risk aversion, departmental silos and a casual commitment to the customer will undermine digital transformation efforts.

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6 Mistakes Financial Institutions Make With Their Mission/Vision Statements

Here are six of the most common — and costly — mistakes banks and credit unions make when crafting their cultural strategy and core values.

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Disrupt or Be Disrupted: The Endemic of Banking ‘Out of Touchness’

Legacy banking organizations run the risk of significant lost business if strategies and priorities are out of touch with digital consumers.

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Marketing vs. Sales: 3 Key Ways To Bridge The Gap

If you don't get marketing and frontline sales staff aligned on the same page, you may as well flush your money down the toilet.

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9 Spectacular Headquarters Designs From Banks and Credit Unions

This gallery features over 100 photos of slick corporate offices that foster a tech-savvy culture and help recruit talent in the Digital Age.

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