Digital Banking Strategies Archive

Fintechs and Digital-Only Alternatives Face a Consumer Backlash

All the hype in the banking industry has been go-digital-or-die. But digital-only banks are losing their appeal, and consumers are starting to sour on fintech startups.

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It’s Time for a Private Chat About Finances

Chatbots provide banking the ability to use data, analytics and machine learning to deliver personalized advice and solutions.

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To Succeed With AI, Invest In Humans

In the future, humans and machines will work together. But banking providers first need to retrain and restaff their workforce before the benefits of AI can be realized.

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Trends in Fintech Collaboration: Start With The User Experience

To improve the customer experience, financial institutions are partnering with fintech firms that have built solutions that leverage data and digital technologies.

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Are Your Prepared to Embrace Change, Take Risks and Disrupt Yourself?

As digital transformation in banking becomes the norm, individual and corporate success will be determined by those who embrace change, take risks and disrupt themselves.

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Banking Must Provide AI-Based Financial Wellness Tools

Developing and promoting financial wellness tools represents a major opportunity for banks and credit unions to meet the needs of consumers worried about their finances.

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Becoming a ‘Digital Bank’ More Than Lipstick on a Legacy Pig

Digital transformation in banking is impossible if you don't overhaul your technology core, change back-office processes, and embrace data analytics.

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Is Now The Time to Build a Digital-Only Banking Solution?

In response to cost, competitive and consumer pressures, many financial institutions are considering the option of developing a digital-only banking unit.

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How to Succeed in Mobile Banking Like Bank of America

Here's what banking providers can learn from BofA to improve their mobile experience, acquire new customers and increase digital engagement.

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7 Digital Banking Sins and How to Avoid Them

Banks and credit unions can have beautiful websites with eye-pleasing visuals, but what about the user experience? Here are the mistakes they often make with digital UX.

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7 Myths of API Development and Deployment in Banking

Open banking APIs are the foundation of future digital banking development, with several myths needing to be exposed.

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WeChat Gives Glimpse Into The Future of Banking

WeChat provides a vision of what the future banking ecosystem could be, integrating messaging, payments, ecommerce and other functions in one app.

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From Hours to Minutes: A Seven Minute Loan Story

Today's consumer expects an unprecedented level of speed and convenience. Here's how Univest Bank cut the time it takes to fund a loan down to just seven minutes — start to finish.

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The Future of Banking Extends Beyond Financial Services

The banking ecosystem of the future will include far more than just financial services, using data, analytics and digital technology to make consumer's lives easier.

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How to Avoid a Disaster When Switching Your Core Banking Platform

User experience should be the ultimate consideration when choosing a new back-office system to replace a legacy core banking platform.

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Marcus by Goldman Sachs: The Future of CX + Fintech in Banking?

Marcus is using an aggressive strategy that combines open banking APIs with fintech acquisitions to target mass market digital consumers.

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Technology Must Make Digital Banking More Human

As technology continues to transform every facet of the banking industry, the importance of the human element never been greater.

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Consumers Want An Experience That Legacy Banking Systems Can’t Deliver

Back-office tech must be updated to provide the level of CX consumers expect, or banking providers will continue struggling to engage digital consumers.

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Expert Q&A: Innovation and Digital Adoption in the Banking Industry

Dr. Wei Ke discusses innovation in the banking industry, and how financial institutions can successfully drive digital adoption using a combination of technology and empathy.

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Citibank Launches PFM Mobile App to Steal Customers

Citibank mobile app allows customers and non-customers to access advanced digital banking functionality including aggregation and financial insights.

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