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  1. Completely agree with this. All of our research points to growth in online and digital channels and many customers who never interface with the bank personnel on a monthly basis. Brings on a completely different yet still relevant Customer Experience (CX).


  2. Even I’ve noticed that customers – even Millennials – prefer to visit branches for purchase of new banking products. I don’t think this is because they were “frustrated that they weren’t able to accomplish some financial task in digital channels”, as your CEO/President & Publisher pointed out in What else could be the reason?

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