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Becoming a ‘Digital Bank’ More Than Lipstick on a Legacy Pig

The transformation into a digitally enabled bank requires a change of back-office processes and the application of data and analytics for an improved customer esperience.

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5 New Consumer Segments You May Be Overlooking (And How to Hook Them)

Using new behavioral segmentation models, banks and credit unions can grow more relationships, steal market share from megabanks, and maximize their marketing ROI.

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Is Now The Time to Build a Digital-Only Banking Solution?

In response to cost, competitive and consumer pressures, many financial institutions are considering the option of developing a digital-only banking unit

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What Consumers Love (and Hate) About Mobile Banking Apps

Want consumers to love your mobile banking app? Don't kill off features or roll out buggy upgrades. People want an experience that is quick, intuitive and predictably reliable.

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How to Succeed in Mobile Banking Like Bank of America

Here's what banking providers can learn from BofA to improve their mobile experience, acquire new customers and increase digital engagement.

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7 Digital Banking Sins and How to Avoid Them

Banks and credit unions can have beautiful websites with eye-pleasing visuals, but what about the user experience? Here are the mistakes they often make with digital UX.

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WeChat Gives Glimpse Into The Future of Banking

WeChat provides a vision of what the future banking ecosystem could be, integrating messaging, payments, ecommerce and other functions in one app.

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Half of Largest Banks Have Reached ‘Digital Promised Land’

The investment by the largest global banks in desktop and mobile account opening, onboarding and sales capabilities is beginning to pay off.

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From Hours to Minutes: A Seven Minute Loan Story

Today's consumer expects an unprecedented level of speed and convenience. Here's how Univest Bank cut the time it takes to fund a loan down to just seven minutes — start to finish.

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Top 100 Banks Using Social Media in Q1 2018

The top 100 banks using Facebook, Twitter and YouTube ranked by their overall social media community through the first quarter of 2018.

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Top 100 Credit Unions Using Social Media in Q1 2018

The top 100 banks using Facebook, Twitter and YouTube ranked by their overall social media community through the first quarter of 2018.

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Top 100 Banks on Facebook in Q1 2018

The top 100 banks on Facebook ranked by their total number of 'Likes' through the first quarter of 2018.

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Top 100 Credit Unions on Facebook in Q1 2018

The top 100 credit unions on Facebook ranked by their total number of 'Likes' through the first quarter of 2018.

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Top 100 Banks On Twitter in Q1 2018

The top 100 banks on Twitter ranked by the total number of their Followers through the first quarter of 2018.

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Top 100 Credit Unions On Twitter in Q1 2018

The top 100 credit unions on Twitter ranked by the total number of their Followers through the first quarter of 2018.

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Top 100 Banks on YouTube in Q1 2018

The top 100 banks on YouTube ranked by the total number of all-time video views they generated through the first quarter of 2018.

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Top 100 Credit Unions on YouTube in Q1 2018

The top 100 credit unions on YouTube ranked by the total number of all-time video views they generated through the first quarter of 2018.

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The Future of Banking Extends Beyond Financial Services

The banking ecosystem of the future will include far more than just financial services, using data, analytics and digital technology to make consumer's lives easier.

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Are More Branches The Only Way to Grow New Markets?

Banks and credit unions looking to expand must be smart about how many branches they open — and in which markets — or they could get burned.

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How Banking Providers Can Achieve Hyper-Relevance in the Amazon Age

By following the footsteps of CX pioneers like Amazon, Netflix and Google, financial institutions can deliver hyper-personalized experiences across channels.

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