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How Two of the Most Innovative Banks in the World Maintain their ‘First Mover’ Advantage

Innovation leaders from U.S. Bank and BBVA share insights into how to build and maintain an innovation culture in financial services.

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Testing, Learning and Analytics: Are You Doing It Wrong?

How a simple shift in thinking and a few hours work could boost your direct marketing results by millions in additional sales.

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Umpqua Bank’s New ‘Human+Digital’ Strategy: A Banker In Every Pocket

The new BFF mobile app — short for 'Best Financial Friend' — lets customers interact with a personal banker via voice, video or chat.

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14 Breakthrough Branch Designs From Banks & Credit Unions

Check out this massive gallery with over 100 photos of different branch projects from financial institutions around the world.

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Are Banks and Credit Unions Prepared for a New Mobile Era?

Financial institutions must improve mobile banking offerings, while innovating to leverage technologies like wearables, AI, IoT, AR and VR.

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Cash Is Alive and Well: Consumers Refuse To Ditch The Dollar

While people are including digital options to their preferred payment methods, cash isn’t going down without a fight.

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Open Banking Will Revolutionize Financial Services… Maybe

Regulations across the EU and in the UK allowing open banking provide opportunities and challenges that all markets will need to address.

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Why Haven’t More Banks Embraced Digital Platforms?

Banking providers need to toss out the traditional playbook and build a digital banking ecosystem around open APIs.

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New Perspectives in Banking Urgently Needed

In the fast moving banking industry, powerful fiefdoms can negatively impact growth or even the survival of a bank or credit union.

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5 Ways to Optimize Banking Websites for Lead Generation in 2018

Here's how to build your website for a mobile-first world, where the front door to your financial institution is now just six inches tall.

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What’s Next? Predictions For The Banking Industry In 2018

Here is a preview of the competitive opportunities and strategic recommendations for the year ahead — your action plan for 2018.

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10 Ways Banks And Credit Unions Are Using Virtual Reality

Can virtual reality make banking more engaging? Here are ten different VR experiments from banks and credit unions around the world.

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What’s Killing Checking Accounts? Deposit Displacement

Between 2000 and 2016, the number of checks written in the United States declined from 41.9 billion to 17.1 billion, a nearly 60% drop. Bad news for checking accounts, right? Wrong.

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Use ‘Zone Messaging’ To Increase Lobby Sales in Branches

Your branch signage strategy should include brand-level messages, semi-permanent product displays, and campaign promotional locations.

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Protecting Brand Value During Banking Mergers

Here are four questions financial executives must ask when communicating the value of mergers and acquisitions with customers and employees.

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Is Your Digital Banking Vendor Hurting Adoption Rates?

Using multiple vendors for online and mobile banking solutions can result in higher costs, inefficiencies, and a poor customer experience.

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Financial Institutions Must Help Millennials With Their Money Woes

Community banks and credit unions need to step up and help Millennials overwhelmed by their current financial situation.

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Call Centers Don’t Cut It, So Human Contact Is Still Preferred… For Now

Customers expect to have their issues resolved when and where they choose to do business, whether that’s online, in a branch or on a device.

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Why Retail Banks and Credit Unions Struggle With Innovation

Financial organizations continue to have difficulty building an innovation culture, which impacts the competitive balance in banking.

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What You Can Learn From Seacoast Bank’s Digital Transformation Strategy

CEO Dennis Hudson explains how the bank changed its business model to remain relevant in today's digital-first world.

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