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Top 10 Trends Impacting the Future of Payments

The payments industry is in a state of transition with 10 trends impacting the future revenues and competitive balance in banking.

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This ‘Money Lounge’ Is Unlike Any Bank Branch You’ve Ever Seen

The Virgin Money Lounge in Sheffield is undeniably the most unique — and fun — retail location the banking industry has ever seen.

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Poor Service and Security Issues Driving Consumers To Switch Banking Providers

Consumers say basic customer service issues and security concerns are the two most important factors influencing where they bank.

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Marketing Must Take The Lead To Solve Bankings’ Challenges

In most other industries, marketing plays a key role in defining strategy and setting the course for the future of the organization. But not in banking.

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Will Digital Disruption Trigger The Next Financial Crisis?

Global consulting firm McKinsey says the digital threats in banking are real, and could throw the industry into another major tailspin.

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Plug Those Leaks: Stop Attrition From Stalling Your Growth Strategy

Most banks and credit unions pour a lot of effort into marketing to lure people in, but what good is it if they don't stick around?

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Top 10 Retail Banking Innovations in the World

Starving for some inspiration? Check out these fresh ideas from ten different financial institutions.

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Big Data, Facebook and The Future of Bank Marketing

To leverage consumers' digital data and micro-target marketing messages with pinpoint precision, all you have to do is buy ads on Facebook.

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Now More Than Ever: Getting Branch Transformation Right

Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.

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Two New Digital-Only Options Poised To Disrupt U.S. Banking Ecosystem

In a span of a week, N26 and Chase Bank announce plans to introduce mobile-only banking offerings in the U.S.

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Why Those Fintech Investments Aren’t Paying Off… Yet

Traditional banks and credit unions had better get 'digital transformation' figured out fast, before fintechs achieve scale... or else.

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Giving Customer Acquisition and Retention a Big Boost With Machine Learning

Artificial Intelligence (AI) and machine learning will be the keys to success for financial institution marketers in the future.

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Digital Transformation in Banking: Iteration vs. True Innovation

The biggest threat to the financial industry is keeping up consumers' increasing demands, integrating new technologies, and using advanced analytics.

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Acquisition vs. Attrition: Delivering The Right Mobile Banking Experience

Banks and credit unions that don't get their mobile act together can't grow or retain relationships with today's digital consumers.

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Can Community Banks and Credit Unions Survive in Today’s Digital World?

Smaller financial institutions are at a competitive disadvantage trying to meet needs of digital consumers. But they can still succeed.

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The Right Financial Marketing Model: Sales Funnel or Customer Journey?

The traditional sales funnel has been around for decades, but the time has come to flip this model around and shift to a customer journey mindset.

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Waiting For Branches To Go Away? Don’t Hold Your Breath…

Research suggests that quality service trumps online convenience as consumers continue utilizing branches.

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The Great Bank Escape: A Truly Unusual, Interactive ‘Mobile Experience’

A credit union in Canada built a fake bank branch on wheels, then trapped people inside. Why? It's called "experiential marketing."

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The Five Habits of Successful Data-Driven Financial Institutions

Here is what banks and credit unions must do to be successful in a digital world dominated by data and advanced analytics.

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5 Trends Forcing Financial Marketers To Rethink Their Social Media Strategy

The rules for social media content are always changing. To compete against funny cat videos, you must adjust your content strategy.

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