Rule #1 for Commercial Lenders: The more you know the more you grow. The difference is data.  

Branch Strategies Archive

Branches Remain Popular, Even With Consumers Who Don’t Use Them

Research shows that levels of branch attachment remain very high, even in segments of customers that don't use branches any more.

More

Branch Today, Gone Tomorrow

Best-selling author and financial futurist Brett King pens his predictions in a new book with an ultra-bullish perspective on the future of digital banking.

More

Social Media Check-In Promos Reward Frequent Branch Visits

Check out how one bank and one credit union are using GPS-based social media "check-in" contests. Both reward people for making frequent branch visits, but is this a smart strategy?

More

Saturdays & Sunday Branch Hours Becoming the Norm

Are big banks open weekends more than smaller ones? And how do they manage staffing? Check out this study, then take the poll.

More

What’s In Store for the Future of Branches

Standard Chartered talks about the changing face of consumer banking and why banks are beginning to think more like retailers.

More

Bank Robberies on Decline Despite Rotten Economy

During the roughest economy seen in decades, overall robberies are actually on the decline according to the FBI's official bank crime data.

More

Put the ‘Milk’ in the Back of Your Branches

Examine 3 flawed floor plans and learn why tellers/transactions belong in the back of branches.

More

Steal This Idea: The Ultimate In-Branch Conversation Starter

Here is an excellent way to spark conversations in your branches that is both simple and effective.

More

Freeze! The Cold Hard Facts on Bank Robberies in 2009

You might think that bank robberies would be on the climb during The Great Recession. But so far, that hasn't been case. Using official FBI data, The Financial Brand looked at bank…

More

Convicted Bank Robber Shares Branch Security Insights

[Note: If The Financial Brand covered another industry, we probably wouldn’t spend so much time talking about security. But robbers rob financial institutions because “that’s where the money is.” Security impacts the…

More

The Future of Branches

[slideshare id=1436272&doc=thefutureofbranches-090514140430-phpapp01] "The Future of Branches" is another presentation by Jeffry Pilcher, Publisher of The Financial Brand and President/ICONiQ. It takes a look at trends in retail branch design, and examines the…

More

Why Chase Killed WaMu’s ‘Occasio’ Retail Concept

It's been known for months that JP Morgan Chase planned to replace Washington Mutual's innovative retail branch design with a much more traditional model. Now that the changes are actually being implemented,…

More

2 Banks Thwart 1 Robber Using Great Service

The would-be thief in this FBI image is a suspect in several bank robberies. The employees working in a Seattle branch of First Mutual Bank recognized the man immediately. They'd seen his…

More

Robbery statistics for Q1 2008

Here's the FBI's latest data on robberies of financial institutions for the first three months of 2008. Type of Institution Robberies % Commercial bank 1,399 87.2% Mutual savings bank 32 1.9% Savings…

More

How to Build Relationships with Branch Avoiders

Be honest. If you didn’t work in the financial services industry, how often would you step foot in a branch? So how can financial institutions build relationships with those who prefer avoiding…

More

The “Convenience” Paradox

Filene just released an interesting study called “Who’s Joining Credit Unions.” Of particular interest is data that suggests a paradox between how people feel about branches and how they actually use them.…

More

Branch Design 101

"Nothing will sour a member’s experience more quickly than waiting in line for a service you provide in another part of your branch." — Greg Gray, IBT An article on branch design…

More