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Branch Design Archive

Banks In South Africa Roll Out Some Crazy Branch Designs

Four of South Africa’s biggest banks rolled out fancy new branches stuffed with tech. But does all the high-tech gadgetry come at the expense of personal interactions?

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Branch Showcase: Experimental Concept Stores & Flagship Designs

Banks explore a wide range of innovations in branches -- iPads, espresso bars, meeting pods, internet kiosks, and even custom scents -- in this photo essay with 50+ images.

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Branch Showcase: Virgin | ING Express | Financial Spa

Virgin Money rolls out its first store… A credit union introduces its anti-bank branch… ING hits the road… Plus photos of five other branch experiences.

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Mobile ATMs: Banks on Wheels

Financial institutions talking about themes like “community” or “convenience” should definitely consider deploying a mobile ATM. Here's some tips to help you shape the customer experience.

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Customers Saddle Up With Staff in ‘Air Bank’ Branch

When the first Air Bank branch opens, customers will be free to sit at any of 8 computer terminals and conduct their banking — either self-serve or side-by-side with a customer service representative.

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Instant Issue Debit/Credit Cards: A Branch-Only Convenience

For all the benefits online and mobile banking solutions offer, instant issue cards is one convenience available only at physical branch locations.

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Branch Design Showcase: The Sleek, Slick and High Tech

A photo tour of 10 of the latest in contemporary retail banking concepts.

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Are These Freestanding Video Kiosks the Branch of Tomorrow?

Ziraat is one of the world's first banks to deploy tellerless branch "pods." They aim to have 1,000 across Turkey, each costing around $100,000.

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Transactions Move to Video as Branches Go Completely Tellerless

How should branches handle transactions in an increasingly tech world? Coastal FCU’s answer: replace tellers at all 13 of its branches with video.

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ING Direct’s Gorgeous Flagship Café in Toronto

See how ING transformed this former Pier One location into a stunning three-story retail banking space.

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Bank Pushes Alternative Channels with Ultra-Sleek iBank Store

No cash, no tellers. This isn't a branch. It's a giant ad for the bank.

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Four Virtual Branches Mimic Bank’s Traditional Model

Each branch has 15 employees and a manager serving customers via phone, email, SMS and online.

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Va Va Voom! A Wildly Cool Branch With Paris Style

This branch is part concept store, part innovation lab and part upscale salon — a riot of colors blending 21st century tech with French flair.

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RFID Chips Spell End to Branch Lines for High-Value Customers

When VIPs walk into Standard Chartered's new high-tech branch, an RFID chip automatically alerts the brand manager and relationship manager.

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Branding the Staff & Customer Experience

With 78 pages and nearly 100 photos showcasing 27 different retail banking experiences, this book is a must-have.

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RBC Debuts New Retail Store Concept

A blend of progressive design, visual merchandising, digital interactivity and Microsoft Surface technology.

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Umpqua Bank Debuts Next-Generation Store Model

Umpqua continues to evolve its branch design with a huge green interactive ribbon called the "Discover Wall."

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Citi Rolls Out Its Version of the Apple Store

For its flagship branches of the future, Citi hired the architects behind Apple's innovative store design.

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Retail Branch Strategy Deploys Flagship Brand ‘Finance Shops’

To reach Gen-Y, this financial institution uses two innovative and highly stylish retail footprints — big stores and smaller outlets.

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Financial Spa Features Jazz, Arts, Flowers & Concierge

This credit union's upscale “iBranch” concept targets the mass affluent. A credit union for the rich? Why not.

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