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Culture & Leadership Archive

5 Roles of a Successful Digital Banker

The expectations of today's digital banker are far different than the job description of yesterday's retail banker.

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Send a Tweet, Get Fired

Bank and credit union employees are getting themselves fired for boneheaded social media posts. This is a reputational risk to your brand you must mitigate.

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Why You Should Worry About The Tech Vacuum In Your Board Room

Financial institutions need to increase the level of technology expertise at the board level to respond to new digital challenges and opportunities.

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The Digital Marketing Divide: Boomers vs. Millennials

Boomers are running bank marketing departments, and that could be a big problem when it comes to digital channels. Here's why.

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Is Your Bank’s Board of Directors Prepared for the Future?

The role and composition of a financial institution's board of directors must reflect the changes sweeping across the banking industry.

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Fintech: Banking Disruptor or Distractor?

Traditional institutions must improve the customer experience and leverage new tech instead and avoid distractions from quasi "disruptors."

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Winning the Talent Wars in Banking

To win the talent wars, the banking industry needs to convince future leaders that there is a culture of innovation, the ability for development and a focus on digital transformation.

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4 Things Financial Marketers Say That Could Get Them Fired

Sometimes CMOs in the banking industry don't realize how they sound to others in the C-suite — particularly their CEO.

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Rock Then Roll: The Secrets of Culture Driven Leadership

Your financial institution's internal culture is the 'secret sauce' needed to bring out the best in everyone and build your brand.

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The Marketing Divide: How CMOs and The C-Suite Must Connect

In the financial industry, there are major disconnects between CMOs and their peers at the executive table. How does everyone get on the same page?

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Why Every Retail Financial Institution Needs a Digital Champion Now

Is anyone spearheading your organization's digital strategy? Here's what banks and credit unions should look for when creating this new role.

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Big Bank Taps ‘Facebook at Work’ to Foster Innovation

Checking Facebook at work is usually a no-no at most banks and credit unions. But 100,000 RBS employees are being told to do exactly that.

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Infographic: How Bank CEOs and Boards View Strategic Challenges

Data reveals how bank CEO and their directors feel about growth, threats, branches, Millennials, tech and more.

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Infographic: Anatomy of Bank & Credit Union Marketing Departments

Findings from a study of 250 financial institutions — their structure, titles, tenure, prior experience, staffing levels, and who's hiring.

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Banking Leaders Must Become Champions for Change

The unprecedented scale of change in banking demands greater internal agility and leadership — across your entire organization.

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Banking Policies Out of Touch with Consumers

Financial institutions are riddled with tedious policies and arcane processes. Why? Because they are totally out of touch with consumers.

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Peek Inside 7 of The Banking World’s Coolest Innovation Labs

Take a tour of these digital playgrounds, idea labs and test kitchens built by banks looking to keep pace with today's digital disruptors.

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Is Your Bank’s Marketing Department Structured for the Last Century?

CMOs should have a seat at the senior management table, but to get there, they must prove their worth and reimagine marketing's role.

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Achieving Customer Centricity: Five Tips to Help You Get It Right

Overcoming organizational challenges to find alignment when building your enterprise-wide customer centric strategy.

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The ‘Big Bang’ of Bank Marketing

To prevail in the new digital battlefield, financial marketers will have to work more closely with IT than ever before.

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