Customer Experience Archive

Digital Borrowers Expect Money in Seconds… Not Days

Banks and credit unions must build digital loan application, approval and disbursement processes, improving simplicity and availability of funds.

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Importance of Banking Relationships In The Age of Hacking

As more digital banking solutions are created, and consumers desire greater personalization, there is a greater need to protect consumers against cybersecurity threats.

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Consumers Expect Everything On Demand, But Banks Are Slow To Respond

With a culture of impatience, Millennials and other digital consumers expect banking to be seamless and easy to use, 24/7/365.

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Why You Must Launch a Voice Banking Strategy Now

The sales and acceptance of voice devices by consumers necessitates an understanding of the opportunity and challenges of this trend.

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Data-Savvy Banking Organizations Will Destroy Everyone Else

Data, talent, digital technology and advanced analytics is at the core of the organizational intelligence required to grow and meet consumer expectations.

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There’s A Better Way To Serve The Underserved

Agency banking provides distribution, cost and customer service benefits compared to a traditional branch model.

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The Future of Voice: What Financial Marketers Need to Know

Banking providers need to understand how voice-enabled technologies impact all aspects of the customer experience — from sales to service.

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How to Design a Millennial Bank

Traditional banking providers aren't prepared to serve Millennials. Here's what retail banks and credit unions must to do to stay relevant.

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2018: The ‘Year of AI and Machine Learning’ for Financial Marketers

Digital marketing in financial services requires the use of AI and machine learning to improve personalization and make marketing faster, cheaper and more efficient.

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Why The Customer Journey In Banking Will Never Be ‘Digital Only’

Despite what financial institutions think or how they want consumers to behave, people will never do all their banking digitally. Here's why.

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5 Resolutions for Digital Banking Success in 2018

Increasing consumer-facing and back-office digital capabilities is the most important trend in the banking industry for 2018.

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Top 10 Retail Banking Trends and Predictions for 2018

Banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world.

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Open Banking Will Change The Financial Services Industry Forever

Open banking will become mainstream in European organizations in 2018 and will begin transforming banking worldwide as well.

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Digital Banking Consumers Demand Hyper Personalization

Personalization is no longer enough. Financial institutions must use expanded data and advanced analytics to achieve hyper-relevancy.

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Welcome to the Age of Superhuman Banking

Real-time, personalized recommendations in banking are now possible thanks to big data, advanced analytics and new digital technologies.

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Is CX Your Top Priority? Banking Consumers Don’t Think So

Consumers enjoy hyper personalized experiences from the likes of Amazon, Netflix and Google. And then there's banking...

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Umpqua Bank’s New ‘Human+Digital’ Strategy: A Banker In Every Pocket

The new BFF mobile app — short for 'Best Financial Friend' — lets customers interact with a personal banker via voice, video or chat.

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Open Banking Will Revolutionize Financial Services… Maybe

Regulations across the EU and in the UK allowing open banking provide opportunities and challenges that all markets will need to address.

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