Customer Experience Archive

Banks Roll Out Customer Service App With Live Mobile Chat

Two UK banks have launched ‘Mobile Chat,’ a service that offers real-time customer service to business banking app users.

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Are Bankers Ready For The Bank 3.0 Reality?

Bank 3.0 by Brett King provides a look into the future of banking where branches are replaced by mobile devices and banking is omnipresent.

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Cracking The Code On 3 Major Customer Experience Trends In Retail Banking

A study by J.D. Power & Associates explores three critical challenges facing banks — all directly impacting the customer experience.

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