Digital Banking Strategies Archive

WeChat: The Future of Banking Ecosystems is Moving West

WeChat provides a vision of what the future banking ecosystem could be, integrating messaging, payments, ecommerce and other functions in one app.

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From Hours to Minutes: A Seven Minute Loan Story

Today's consumer expects an unprecedented level of speed and convenience. Here's how Univest Bank cut the time it takes to fund a loan down to just seven minutes — start to finish.

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The Future of Banking Extends Beyond Financial Services

The banking ecosystem of the future will include far more than just financial services, using data, analytics and digital technology to make consumer's lives easier.

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How to Avoid a Disaster When Switching Your Core Banking Platform

User experience should be the ultimate consideration when choosing a new back-office system to replace a legacy core banking platform.

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Marcus by Goldman Sachs: The Future of CX + Fintech in Banking?

Marcus is using an aggressive strategy that combines open banking APIs with fintech acquisitions to target mass market digital consumers.

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Technology Must Make Digital Banking More Human

An interview with Duena Blomstrom on her book, Emotional Banking, where she discusses the importance of making banking more human.

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Consumers Want An Experience That Legacy Banking Systems Can’t Deliver

Back-office tech must be updated to provide the level of CX consumers expect, or banking providers will continue struggling to engage digital consumers.

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Expert Q&A: Innovation and Digital Adoption in the Banking Industry

Dr. Wei Ke discusses innovation in the banking industry, and how financial institutions can successfully drive digital adoption using a combination of technology and empathy.

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Citibank Launches PFM Mobile App to Steal Customers

Citibank mobile app allows customers and non-customers to access advanced digital banking functionality including aggregation and financial insights.

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The Four Pillars of Digital Transformation in Banking

Banks and credit unions know they need a digital strategy, but few actually have one. Use this outline as your strategic checklist and self-assessment tool.

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Financial Institutions Aren’t Prepared for the Digital Revolution

An interview with Chris Skinner on his newest book, Digital Human, where he discusses the Digital Revolution and its impact on financial services.

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The Massive Millennial Shake Up in Traditional Wealth Management

As baby boomers change their financial objectives, the millennial investor provides wealth management opportunities that can't be ignored.

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15 Applications of AI and Machine Learning in Financial Marketing

Artificial Intelligence (AI) and machine learning are very powerful marketing tools that must be used by banks and credit unions to meet consumer expectations.

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Digital CX Now The Ultimate Factor In The Fate of Banking Brands

Is there a future for traditional banks and credit unions? Yes, but everything now hinges entirely on the digital experience they deliver.

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5 Ways Fintech Firms Help Banks and Credit Unions

Combining benefits of traditional banking organizations and new fintech start-ups can improve the development of digital solutions and enhance the consumer experience.

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Meet 11 of the Most Interesting Chatbots in Banking

The use of chatbots in the banking industry is exploding, with a variety of ways to apply the technology and improve the digital experience.

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Digital Lending Must Go Beyond Eliminating Paper

To maximize the ROI of digital lending, back-office systems, front-office processes and marketing communications must all be digitally-driven.

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Geotargeted Marketing Strategies: Using Location Data to Engage Banking Consumers

Banks and credit unions can drive greater marketing ROI by leveraging location-based data from consumers' mobile devices.

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