Mobile Channel Archive

Americans Rank the Top 10 Best and Worst Mobile Banking Apps

Why did U.S. consumers rank Citizen’s Bank highest? And what three critical areas do several banks need to improve in? Find out here.

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Aussie Bank Crowdsources Product Ideas in Mobile App Challenge

Westpac will invest $50,000 to develop two concept apps submitted from the public. The bank plans to shake things up with a "game changing" pipeline of new mobile tools.

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Marketing Strategies To Shatter The Mobile Banking ‘Glass Ceiling’

Facts and marketing strategies to help banks and credit unions send their mobile banking adoption rates through the roof.

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Roving Bankers With iPads Can Open Accounts Anywhere

A new tablet tool untethers sales staff from their desks so they can open accounts anywhere -- inside a branch or out.

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Mobile Banking Critical, But Consumers Ho-Hum About Tablet Apps

A lack of banking apps optimized for tablets leaves consumers to resort to a cruder mobile web experience.

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10 Great Tablet Banking Features Enhancing The Customer Experience

Banks are rolling out iPad banking functionality incorporating many aspects of the branch experience that were previously unavailable in the mobile channel.

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Banks Roll Out Customer Service App With Live Mobile Chat

Two UK banks have launched ‘Mobile Chat,’ a service that offers real-time customer service to business banking app users.

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Consumers Finding Their Groove With Mobile Bill Payment Technologies

A study sheds light on consumer's appetite for new bill payment technologies, and forecasts a decrease in traditional pay-by-mail activity in the coming year.

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Consumers Expect More From Mobile Banking Apps Than They Get

Mobile banking apps fall short of consumer expectations, with nearly half admitting they've thought about deleting the app they downloaded from their bank or credit union.

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Will You Be Ready When Mobile Wallets Turn Banking Upside Down?

Mobile wallets and digital transactions signal the dawn of a new era in banking. What will marketing look like in a mobile-dominate world?

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Beyond Mobile Banking: Building New Consumer Apps

Should banks and credit unions be building fun and engaging mobile apps that go beyond basic banking functions? Or should they just stick to what they know?

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Photo Bill Pay Makes Bank Switching A Snap

Consumers can soon pay old-fashioned paper bills simply by snapping pictures of them with their smartphones. This mobile banking feature will transform the bank switching process.

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Spike Mobile Deposit Adoption Rates With Free $5 Demo Checks

If you want people to try a new technology like mobile remote deposits, it may take cash bribes. See how Numerica Credit Union paid members $5 each to do just that.

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iPhone, iPad Video Banking Could Spell The End For Branches

ASB is pioneering two-way video for mobile and tablet devices. If customers can video chat with service reps over the internet, who needs branches anymore?

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ING Direct Mobile App Encourages Savings Through Small Sacrifices

ING Direct's latest mobile banking tool helps consumers turn small everyday purchases into big savings goals.

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Cool Tech: Mobile Banking With Siri-Like Voice Commands

USAA will be among the first banks in the world to start toying with speech recognition software on mobile devices.

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ASB Launches Mobile Facebook Payments

In the updated version of this New Zealand bank's mobile app, customers can now make P2P payments directly to their Facebook friends.

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ATM Cash Withdrawals Go Cardless With Mobile Banking App

RBS and NatWest customers can use the mobile banking app to request a 6-digit PIN they can enter at ATM to receive cash -- no debit card needed.

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The Mobile Banking Imperative

Mobile banking is no longer just a point of differentiation among banks and credit unions. It is fast becoming a basic consumer expectation.

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Mobile App Provides Wait Times, Helps Branch Users Avoid Queues

A nifty little app tells customers how many people are queued up at their favorite branch and what the longest wait times are.

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