Most Popular Archive

Banking Needs Deeper Customer Insights to Remain Relevant

The ability to differentiate and deliver better customer experiences in banking requires leveraging enhanced data and advanced analytics.

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Fintech Influencer Lists Have Jumped the Shark

The overwhelming majority of fintech influencer lists are pure nonsense. Here's why.

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Insights, Analytics and Personalization in Financial Marketing

Personalization and context are more important than ever. That's where data analytics and business intelligence come in.

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The Power of Banking with Purpose

Financial institutions can drive success by defining their organization's purpose and making it the foundation for a strong top-down culture.

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Banking Must Move From Mobile-First to AI-First

Combine artificial intelligence (AI) with big data, advanced analytics and digital technology to deliver an enhanced banking customer experience.

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The New Fintech Vendors: Platform Service Providers

Platform services providers are emerging to provide new distribution channels, processing capabilities, and sources of data to financial institutions.

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What is Blockchain… And Why Should I Care?

Blockchain will eventually impact retail banking, improving identity and risk management while enhancing the customer experience.

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Cardless ATMs Going Mainstream

The days of making cash withdrawals with ATM cards are numbered, as consumers and financial institutions alike increasingly embrace access via mobile phones.

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5 Requirements to Position Banking Organizations for Growth

New business models, advanced digital technology and strategic partnerships will provide banks the foundation for future growth.

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Banks are Marketing Like It’s 1999

Smaller financial institutions are not keeping up with consumer demands and digital marketing capabilities.

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The Power of AI and Automated Retail Banking

Retail banking will be transformed by the power of automated intelligence (AI) and advanced decisioning for product offers.

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Financial Marketers Not Ready For The Future

Study reveals that financial institutions are using strategies from the past rather than the advanced technologies and digital media needed for the future.

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Does Your Bank Need an Innovation Lab?

Traditional banking providers in the U.S. are falling behind in the innovation arms race that will define the industry for the next 20 years.

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Bank of America Experiments With Tellerless ‘Robo Branches’

BofA is testing a new fully-automated branch concept — one with no employees — in a move to serve digital-first customers.

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The Challenger Bank Battlefield

An analysis of the strategies and market potential of over 30 fintech startups who are encroaching on traditional banking's turf.

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What Created Wells Fargo’s Corrupt Cross-Selling Culture? Toxic Execs

An internal audit into the bank's cross-selling scam lays blame for over 2 million fraudulent accounts squarely at the feet of senior leaders.

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Banking Fails to Meet Needs of Most Valuable Consumer Segment

Meeting the financial needs of the 50+ consumer increases revenues today, while potentially gaining loyalty from Millennial family members.

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API Innovation Coming From Inside and Outside Banking

The future winners and losers in financial services will be determined by digital innovations linked to open banking APIs.

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Banking Options Narrow: Partner or Acquire Fintech Firms

To jump start innovation, banking providers are increasingly collaborating with fintech firms, investing in them or outright acquiring them.

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